Privacy Policy – How 88com Handles Your Data

1. Introduction

This Privacy Policy sets out how 88com ("the Platform", "we", "us", "our") collects, stores, uses and protects personal information provided by users ("you") when registering for and using the 88com platform — including the website at 88com.fun and the 88com mobile app available for Android and iOS.

We understand that handing over personal data requires trust, and we take that seriously. This policy exists to make sure you know exactly what happens with your information from the moment you register. We do not use vague language or bury important points in footnotes. If something is unclear, contact us directly.

By creating an account on 88com, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your data as described here. This policy should be read alongside the Terms and Conditions, which govern the overall use of the platform.

2. Data We Collect

We collect personal data in three main ways: information you provide directly, information generated by your use of the platform, and information from third-party services we integrate with.

2.1 Information You Provide

• Registration details: Your full name, date of birth, email address, mobile number, and country of residence.
• Identity verification (KYC): A copy of your CNIC, passport or driving licence when requested for account verification.
• Payment information: Your JazzCash or Easypaisa mobile number, Raast ID, or bank account details used for deposits and withdrawals in PKR. We do not store full card numbers or wallet PINs.
• Communication records: Messages sent to our support team via live chat or email, including the content and timestamps of those conversations.
• Responsible gaming preferences: Deposit limits, session reminders and self-exclusion settings you configure in your account.

2.2 Information Generated Automatically

• Device and technical data: IP address, device type, operating system, browser version, and screen resolution collected each time you access the platform.
• Usage data: Pages visited, games played, bets placed, session duration, login timestamps, and navigation patterns within the platform.
• Transaction logs: A complete record of every deposit, withdrawal and bet placed on your account, including amounts in PKR, timestamps and outcomes.
• Cookie and tracking data: Information gathered via cookies and similar technologies as described in Section 6.

2.3 Information from Third Parties

• Payment processors: Transaction confirmation and status data from JazzCash, Easypaisa, Raast and partner banks to verify that deposits and withdrawals have completed.
• Identity verification providers: Results of document verification checks where your KYC documents are processed by a certified third-party verification service.
• Game providers: Game session data from third-party casino studios integrated into the 88com platform, used to resolve disputes and verify outcomes.

3. How We Use Your Data

Every piece of data we collect serves a specific purpose. The table below maps out what we collect and why.

We do not use your data to make automated decisions that significantly affect you without human review. Fraud alerts may trigger an automated account hold, but a member of the compliance team will review the case before any permanent action is taken.

4. Data Sharing

We share personal data only where it is strictly necessary and only with categories of recipients listed below. We do not sell your data to any third party.

4.1 Service Providers

We engage trusted third-party companies to perform specific functions on our behalf. These include payment processors (JazzCash, Easypaisa, Raast, partner banks), identity verification services, game studios, customer support tooling providers and cloud hosting services. Each provider is contractually restricted from using your data for any purpose other than delivering the service we have engaged them for.

4.2 Fraud Prevention and Security

We may share data with fraud prevention agencies and industry-standard anti-fraud databases where we have a legitimate concern that account activity represents fraudulent, criminal or money-laundering behaviour. This is done to protect both the platform and other users.

4.3 Legal Requirements

If we receive a valid legal request from an authority — such as a court order or official investigation notice — we may be required to disclose specific user data. We will only comply with requests that are legally valid and will disclose the minimum data required to satisfy the request.

4.4 Business Transfers

In the event that 88com undergoes a merger, acquisition or sale of assets, user data may be transferred to the acquiring entity as part of that transaction. Users will be notified before their data is transferred and subject to a materially different privacy policy.

5. Payment Data

All transactions on 88com are processed in PKR. Supported payment methods include JazzCash, Easypaisa, Raast, Bank Transfer and approved mobile wallets. Here is how we handle payment-related data specifically:

• We record your JazzCash or Easypaisa mobile number and your Raast ID or bank account details to process transactions and to ensure withdrawals return to the correct account.
• We do not store your JazzCash or Easypaisa account PIN, OTP codes, or internet banking passwords. These are entered directly in your payment provider's interface and never transmitted to or stored by 88com.
• Transaction records — including amounts, timestamps and method used — are retained for a minimum of five years for financial compliance purposes. This retention period cannot be shortened even if you request account deletion.
• Payment data is processed via encrypted connections. No payment credentials are transmitted over unencrypted channels.
• Third-party deposits — payments from an account not registered in your own name — are prohibited. If detected, the transaction will be reversed and a compliance review initiated.

6. Cookies

Cookies are small text files stored on your device when you visit the 88com website. They help the platform function correctly and allow us to understand how users interact with the site. We use the following categories of cookies:

6.1 Essential Cookies

These are required for the platform to work. They manage your login session, remember your language preference, and ensure that security features function correctly. You cannot opt out of essential cookies while using the platform.

6.2 Analytics Cookies

We use analytics tools to understand which pages are visited most, how long users spend on different sections, and where users drop off. This data is aggregated and anonymised — it is used to improve the platform experience, not to identify individuals.

6.3 Preference Cookies

These remember settings you have chosen — such as your preferred game category, table stake level or notification preferences — so you do not have to re-configure them every time you log in.

6.4 Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. Be aware that blocking essential cookies will prevent the platform from working correctly and you will not be able to maintain a logged-in session. The 88com mobile app uses equivalent local storage mechanisms which can be cleared through your device's app settings.

7. Data Retention

We keep your personal data for as long as your account is active and for a defined period after it is closed, depending on the category of data:

• Account and identity data: Retained for a minimum of five years after account closure to meet financial and legal compliance obligations.
• Transaction records: Retained for a minimum of five years from the date of each transaction, regardless of account status.
• Support communications: Retained for two years from the date of the last message in a conversation thread.
• Usage and analytics data: Retained in anonymised form indefinitely for platform improvement purposes. Personally identifiable usage data is deleted within 12 months of account closure.
• KYC documents: Retained for five years after account closure or the last transaction, whichever is later.

When data is no longer required, it is deleted securely. Where deletion is not technically possible due to system backup cycles, the data is isolated and protected until the next scheduled deletion cycle.

8. Security

88com applies a range of technical and organisational measures to protect your personal data from unauthorised access, accidental loss, alteration or disclosure. These measures include:

• TLS encryption on all data transmitted between your device and the 88com platform.
• Encrypted storage for all sensitive personal and financial data at rest.
• Strict access controls: staff can only access the personal data required to do their specific job. All access is logged.
• Regular internal security reviews and penetration testing of platform systems.
• Two-factor authentication available for user accounts to add an extra layer of login security.
• Automated monitoring for unusual login patterns, including logins from new devices or geographic locations.

No platform can guarantee absolute security — data breaches can occur despite strong controls. In the event of a breach that affects your personal data, we will notify you as quickly as practicable and provide guidance on protective steps you can take.

9. Minors

88com is strictly an adult platform. Registration and use of any service on the platform requires the user to be at least 18 years of age. We do not knowingly collect personal data from anyone under 18.

If you believe a minor has registered an account on 88com using false information, please contact support immediately at [email protected]. We will investigate and close the account, and any personal data collected from the minor will be deleted as quickly as legally permissible. Adults who share devices with minors are responsible for ensuring that platform access is restricted appropriately on those devices.

10. Your Rights

As a user of 88com, you have the following rights over your personal data. To exercise any of these rights, contact support at [email protected] with your registered account details.

• Right of Access: Request a copy of the personal data we hold about you. We will provide this within a reasonable timeframe after verifying your identity.
• Right to Rectification: Request correction of inaccurate or incomplete personal data. You can update many details directly through account settings.
• Right to Erasure: Request deletion of your personal data. We will comply where we are not legally required to retain the data. Financial and compliance records are exempt from erasure requests.
• Right to Restrict Processing: Request that we limit how we use your data while a correction or objection request is being considered.
• Right to Object: Object to specific uses of your data, including marketing communications. You can opt out of marketing messages directly through account notification settings.
• Right to Portability: Request that we provide your account and transaction data in a structured, machine-readable format where technically feasible.

We aim to respond to all data rights requests within 30 days. If a request is complex or requires additional verification, we will inform you of the expected timeline.

11. Policy Changes

88com may update this Privacy Policy from time to time to reflect changes in how we operate the platform, new services we introduce, or evolving best practices in data protection. When material changes are made, registered users will be notified via the email address on their account or through an in-platform notification before the changes take effect.

The date at the top of this page reflects when the policy was last revised. Continued use of the platform after a policy update constitutes acceptance of the revised terms. If you do not agree with a change, you should stop using the platform and request account closure before the updated policy takes effect.

12. Contact Us

If you have any questions, concerns or requests related to this Privacy Policy or the way 88com handles your personal data, please get in touch with the support team. We are available 24 hours a day, seven days a week.

For related platform policies, you may also wish to review our Terms and Conditions and the Responsible Gaming page, which covers data related to self-exclusion and account restriction tools. General platform questions are covered on the FAQ page.